About Our Company
Evolution Parking & Guest Services is America’s exclusive provider of specialized valet parking and front door services exclusively for large hotels and luxury resorts nationwide. Our strict focus on only serving the hotel industry affords our clients the benefit of a more sophisticated guest service platform without the distractions from other verticals.
There is a distinction between customer service and guest hospitality. We understand this and have established a company philosophy and operational platform with an unprecedented focus on talent selection, guest service training and quality performance.
Job Description:
The Regional Director of Operations is a hands-on position that oversees multi-unit operations, a constant focus on management and team member development, coaching and training while overseeing day to day operations in a fast-paced environment. This position focuses on continuous improvement of all operations, client relations and strategic and tactical functions to maximize operational effectiveness while delivering excellence in service delivery as the industry leader.

Our Benefits:

• Competitive salary
• Annual bonus program
• Medical, dental and vision insurance
• PTO
• 401K with company match
• Career advancement and growth opportunities
• EAP Program

We Live Our Core Values:

• PROACTIVE - We take the initiative to anticipate results and aggressively push for the highest standards
• APPRECIATION - We celebrate talented team members and leaders
• ACCOUNTABILITY - We take ownership of the work and hold each other to highest standards
• GRACE - We develop great processes and systems that impress and make it look easy

Duties & Responsibilities:

• Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance.
• Demonstrates the ability to improve the financial performance and profitability of the accounts.
• Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, guest service and turnover.
• Manages scheduling, overtime for associates under his/her direct supervision, tip reporting and timekeeping.
• Ensures that forecasts, payroll and accounting reports are on time and accurate.
• Effectively utilizes standardized business systems as developed by Evolution Parking and Guest Services ensures compliance with policies and procedures.
• Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the locations; fosters an environment that retains talented associates.
• Recognizes great performance and provides opportunities for top performers to learn and grow.
• Recognizes where the team and individual performers need to improve and properly trains and coaches.
• Conducts regular performance appraisals and provides feedback and coaching for all direct reports.
• Delegates by allocating decision making and other responsibilities appropriately and effectively.
• Reports to the VP of Operations and works with Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels.
• Understands the client’s service standards and effectively integrates Evolution Parking and Guest Services’ standards to complement them.
• Develops cohesive working relationships with the client’s staff members.
• Knows when to be present at the site and maintains a high level of visibility.
• Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations.
• Treats clients and associates with courtesy, respect and dignity.
• Maintains strict confidentiality related to associate and client information.
• Practices preventative safety procedures as set forth by Evolution Parking and Guest Services.
• Reports all accidents and incidents to the VP of Operations immediately.
• Ensures all locations have been adequately trained in safety and loss prevention procedures.
• Consistently follows the progressive disciplinary process to hold associates accountable for at-fault claims and safety violations.
• Adheres to Evolution Parking and Guest Services’ employment and payroll policies and procedures to limit exposure to employment claims and litigation.
• Monitors existing client’s business in order to be aware of and report to VP of Operations any construction, expansion, or changes in the current business that could lead to internal growth opportunities.
• Establishes strong client relations, with client leadership team to ensure contract and services satisfaction.
• Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations.
• Perform other duties as assigned.

Education & Experience:

• Bachelor’s degree and a minimum of five (5) years of related experience and/or training; OR equivalent combination of education and/or experience.
• Knowledge of general business practices including accounting, human resources and customer service.
• Knowledge of parking revenue controls and proper use of basic financial controls.
• Experience supervising, training and effectively evaluating the performance of employees.
• Experience in multi property client management.
• Experience in working in a high-volume, fast paced environment overseeing multiple operations simultaneously is preferred.
• Dynamic leader with a track record of growing a book of business through operational excellence and relationship building.
• Excellent talent developer – promoted multiple leaders and is passionate about developing others.
• Knowledge of the hospitality brands in specified market.
• Understanding of our business and prior roles leading tipped associates and junior management teams successfully.
• Hands-on leader that works both in the business and on the business through effective time management.

Skills & Abilities:

• Skilled in Microsoft applications including Word, Excel, PowerPoint and Outlook.
• Excellent oral and written communication skills.
• Connector personality.
• Polished communicator.
• High Emotional Intelligence.
• String potential to grow.
• Must be able to drive manual transmission.
• Must have and maintain a valid driver’s license.
• Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures.
• Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials and corporate communications.
• Ability to successfully complete the pre-employment process to include, but not limited to, a background check, MVR and drug screen.

Evolution Parking and Guest Services is an Equal Opportunity Employer and with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

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